Shipping Policy

Welcome to Aiza Jewels! We are committed to delivering your jewelry safely and on time. Please read our shipping policy below.

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During sales or peak seasons, processing times may be slightly longer.

Shipping Time

• Pakistan: Estimated delivery time is 3–5 business days.
• Delivery times may vary depending on your location and courier service.

Shipping Charges

• Shipping charges are calculated at checkout based on your location.
• Free shipping may be offered on selected orders or promotional campaigns.

Order Tracking

• Once your order has been shipped, you will receive a tracking number via email or SMS (where available) so you can track your package.

Delivery Delays

While we do our best to ensure timely delivery, delays caused by weather conditions, public holidays, courier issues, or other unforeseen circumstances are beyond our control.

Incorrect Shipping Information

Please ensure your shipping address and contact details are correct before placing your order. Aiza Jewels is not responsible for delays or failed deliveries due to incorrect or incomplete information provided by the customer.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of the delivery date. We will work with the courier to resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team.

Thank you for shopping with Aiza Jewels. We appreciate your trust and look forward to serving you.